Client Rights

Clients have the right to:

• Be treated with dignity and respect and to be protected from embarrassment or invasion of privacy.
• Information regarding the scope and availability of services. This includes information on services, hours of access, provisions for after hour resources, and emergency services.
• Expect that their personal convictions and cultural beliefs will be honored and taken into consideration as they are seeking/utilizing services. The MSU Center for Survivors does not discriminate in regards to race, gender, age, disability, socio-economic class, sexual orientation, gender identity, religion, or marital status.
• Expect that the personal convictions and cultural beliefs of their counselor will not adversely affect the provision of Center for Survivors services.
• Services provided in a clean, safe, affirming environment free from any type of abuse.

Clients have the right to:

• Expect care from properly trained and licensed mental health professionals.
• Ask questions about their counselor’s qualifications, training, and experience.
• Participate appropriately in decisions regarding counseling and to receive counseling services that are suited to their specific presenting problems.
• Ask questions and refuse any specific treatment methods.
• Request a transfer from one counselor to another counselor within the program.
• Discontinue services at any time, for any reason, with no consequences in regards to their future use of MSU Center for Survivors services.

• Information pertaining to a client will be held in strict confidence. No identifying information will be shared without the client’s informed consent.
• Refuse or prevent any third party disclosure of verbal or written information related to their case, except when disclosure by a counselor is required by law or when life is in danger.