Feedback

Client Rights

Respect and Safety

Clients have the right to:

  • Be treated with dignity and respect and to be protected from embarrassment or invasion of privacy.
  • Information regarding the scope and availability of services. This includes information on services, hours of access, provisions for after hour resources, and emergency services. 
  • Expect that their personal convictions and cultural beliefs will be honored and taken into consideration as they are seeking/utilizing services. The MSU Center for Survivors does not discriminate in regards to race, gender, age, disability, socio-economic class, sexual orientation, gender identity, religion, or marital status.
  • Expect that the personal convictions and cultural beliefs of their counselor will not adversely affect the provision of Center for Survivors services.
  • Services provided in a clean, safe, affirming environment free from any type of abuse.

High Quality Counseling Services

Clients have the right to:

  • Expect care from properly trained and licensed mental health professionals.
  • Ask questions about their counselor’s qualifications, training, and experience.
  • Participate appropriately in decisions regarding counseling and to receive counseling services that are suited to their specific presenting problems.
  • Ask questions and refuse any specific treatment methods.
  • Request a transfer from one counselor to another counselor within the program.
  • Discontinue services at any time, for any reason, with no consequences in regards to their future use of MSU Center for Survivors services.

Confidentiality and Privacy

  • Information pertaining to a client will be held in strict confidence.  No identifying information will be shared without the client’s informed consent.    
  • Refuse or prevent any third party disclosure of verbal or written information related to their case, except when disclosure by a counselor is required by law or when life is in danger.

Quality Assurance

Clients are encouraged to express their compliments or make a complaint about the MSU Sexual Assault Program in one or more of the following ways:

Contact

Notify a MSU Center for Survivors staff member of their compliment or concern either verbally or in written format.   

Center for Survivors Office Address: MSU Center for Survivors 556 East Circle Drive, Room 207, East Lansing, MI 48824   

SAP staff emails :

Tana Fedewa, Director (adamstan@msu.edu)
Samara Hough, Clinical Supervisor (wicklif1@msu.edu)

Amanda Lorencz, Crisis Counselor (saunde99@msu.edu)

Jazmin Williams, Crisis Counselor(will1901@msu.edu)

Allison Landis Revels, Therapist (revelsa@msu.edu)

Amanda Taylor, Therapist (taylo642@msu.edu)

Caroline Nelsen, Therapist (nelsenca@msu.edu)

Ikram Adawe, Therapist (adaweikr@msu.edu)

Windi Sterling, Therapist (sterli28@msu.edu)

Windi Sterling, Therapist (sterli28@msu.edu)

Kelle Sajdak, Therapist (sajdakke@msu.edu)

Stephanie Stanley, Therapist (stanl143@msu.edu) 

Kathleen Miller, Advocacy Supervisor (mill1251@msu.edu)

Kathryn Naber, Volunteer Coordinator(naberkat@msu.edu)

Sam Rhoades, Advocate (rhoade25@msu.edu)

Kimmins Southard, Advocate (southa14@msu.edu)

Lauren Henfling, Advocate (henfling@msu.edu)

Judy Secord, Office Coordinator (secordju@msu.edu)

April Dennis, Office Supervisor(dennisap@msu.edu)

Contact the SAP Director, Tana Fedewa (adamstan@msu.edu ) with feedback or a complaint.

If you are unhappy with the response from Tana Fedewa you can contact the Director of Student Health and Wellness, Dr. David Weismantel at: (weismantel@hc.msu.edu).

Complete a quarterly feedback survey.